Privacy & Data Protection
This Privacy Policy explains how Playfortuna collects, uses, stores and protects personal information when you create an account, play games, make deposits or otherwise use our services in Canada. We take your privacy seriously and describe below the types of data we collect, why we need it, how we share it, and the rights you have over your information.
Types of Data We Collect
Personal Data
We collect personal data you provide when registering or verifying your account, including name, date of birth, contact details, address, identity documents and payment information. We also collect account credentials and any information you submit to customer support.
Technical Data
Technical data includes IP address, device information, browser type, operating system, cookies, session identifiers and connection logs. This data helps us deliver the site, prevent fraud and keep your account secure.
Transactional Data
Transactional data covers deposits, withdrawals, game activity, wager history, bonuses used and payment confirmations. We retain transaction records to comply with anti-money laundering and accounting requirements and to resolve disputes.
How We Use Your Information
We use personal and technical data to operate your account, process payments, verify identity, provide customer support, detect and prevent fraud, and meet regulatory obligations. Transactional data is used for transaction processing, reporting, and analysis to improve services. With your consent, we may also send service notices or marketing communications which you can opt out of at any time.
Data Protection Practices
We store personal information on secure servers and apply appropriate technical and organisational measures to protect against unauthorized access, loss or misuse. Access to personal data is restricted to employees and service providers who need it to perform their duties. Where third parties process data on our behalf, we require them to maintain equivalent security standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, maintain sessions, remember preferences and analyse usage. Some cookies are essential for account functions, while others enable analytics and personalised content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User Rights
Residents of Canada may have rights to request access to their personal information, correct inaccuracies, request deletion where applicable, and object to or restrict certain processing. We will consider and respond to requests in accordance with applicable laws and our verification procedures.
Access, Correction and Deletion of Data
To access, correct or request deletion of your data, contact our privacy team at [email protected]. We will verify your identity before making changes and will explain any limits to deletion where retention is required for legal or security purposes.
Information Sharing and Third Parties
We may share data with payment processors, identity verification services, fraud prevention vendors, analytics providers and legal or regulatory authorities when required. We do not sell personal information. Any third party given access to data is bound by confidentiality and security obligations.
Privacy Policy Updates
We may update this policy from time to time. When changes are significant we will notify account holders via the site or by email. Continued use of our services after a change indicates acceptance of the updated policy.